Informativa sulle spedizioni

1. Business Model & Fulfillment

KETINIA is an independent lifestyle brand where style meets confidence. We offer a curated collection of timeless, empowering designs created to inspire self-expression and individuality. Having evolved from a local label into a lifestyle movement, we bring London’s distinctive urban edge to customers across the UK and Europe, combining contemporary style with confidence and purpose.

Quality Inspections: Every order undergoes a manual quality check before packaging, to ensure the items match your order exactly before dispatch.

Quick Shipping Overview

• Order Cut-off Time: 4:00 PM (GMT)

• Processing Time: 1–2 Business Days (Mon–Fri)

• Delivery Time: 4–6 Business Days (Mon–Fri)

• Total Delivery Time: 5–8 Business Days

• Shipping Cost: Free of charge

2. Duties & Customs

All prices shown on our website are final, with no hidden charges. There are no additional customs fees or duties for customers at delivery.

3. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number. Please allow up to 1–2 business days for tracking information to update after dispatch.

4. Delays & Delivery Issues

While we aim to deliver every order within our 5–8 business day window, external factors such as peak periods, weather, or transit delays may occasionally affect delivery times. If your order has not arrived within the estimated window, contact us at support@ketinia.com. We remain responsible for your order until it is successfully delivered to your address.

5. Cancellations & Damaged Items

Cancellations: Requests must be made before the order is processed. Once dispatched, our standard return process applies.

Damaged or Incorrect Items: If you receive a faulty or incorrect item, contact us immediately with photos at support@ketinia.com. We will arrange a replacement or full refund promptly, at no extra cost to you.

6. Contact Information

  • Trading name: KETINIA
  • Business address: 36 Gloucester Ave., London NW1 7BB, United Kingdom
  • Email: support@ketinia.com
  • Phone: +44 20 7998 3935 (Mon–Fri, 9:00 AM – 5:00 PM GMT)