Politique de confidentialité

This Privacy Policy explains how KETINIA collects, uses, and protects your personal information. By using our website, you agree to the practices described in this policy.

1. Who Controls Your Data

KETINIA is responsible for your personal data collected through this website.

Address: 36 Gloucester Ave., London NW1 7BB, United Kingdom

2. How to Contact Us About Privacy

If you have questions about how we use your personal data, you can contact us at:

Email: support@ketinia.com

3. Information We Collect

  • Order information: name, address, email, phone number, and payment details.
  • Technical data: IP address, browser type, and device information.
  • Support interactions: emails or messages you send to us.
  • Marketing preferences: information relating to your marketing preferences if you choose to subscribe.

4. Legal Bases for Processing Data

We process your personal data under the following legal bases, including where applicable under EU/UK GDPR regulations:

  • Contract: To process and deliver your order, handle payments, and provide customer service.
  • Legal obligation: To meet tax, accounting, and regulatory requirements.
  • Legitimate interest: To improve our website, prevent fraud, and ensure the security of our services.
  • Consent: For sending marketing emails or using non-essential cookies where consent is required.

5. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders.
  • Communicate with you about your purchase.
  • Provide customer support.
  • Improve our website and customer experience.
  • Prevent fraud and maintain the security of our services.
  • Send marketing communications if you have given consent.
  • Comply with applicable legal and regulatory requirements.

6. Data Retention

  • Order records: Kept for as long as necessary to comply with local tax, accounting, and legal requirements.
  • Customer support messages: Kept for up to 2 years.
  • Marketing data: Kept until you withdraw consent.

7. Third-Party Service Providers & International Transfers

We share data only with trusted service providers who help us operate:

  • Shopify – store hosting and order management.
  • Payment processors – such as PayPal, Shop Pay, or credit card gateways.
  • Email service providers – for sending transactional and marketing emails.
  • Logistics and delivery partners – our warehousing and fulfilment partners in China, who print shipping labels and dispatch your order.

Because products are shipped from China, some of your data (such as your name, address, and phone number) will be transferred internationally for fulfilment purposes. These transfers are limited to what is strictly necessary to deliver your package, with appropriate legal safeguards in place.

8. Security

We take reasonable technical and organizational measures to protect your data. Payment details are encrypted using SSL technology and processed according to applicable PCI-DSS standards.

9. Cookies

We use cookies to improve website functionality, personalize content, and analyze website usage. Where required by applicable law, we will obtain explicit consent before using non-essential cookies.

10. Your Rights

Under applicable data protection laws, such as GDPR where applicable, you have the right to:

  • Access the personal data we hold about you.
  • Request corrections or deletion of your data.
  • Withdraw consent for marketing at any time.
  • Request a copy of your data.

To exercise any of these rights, contact us at support@ketinia.com. You also have the right to lodge a complaint with your local data protection supervisory authority.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page and take effect immediately upon publication.

12. Contact Information

  • Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)
  • Email: support@ketinia.com
  • Phone: +44 20 7998 3935
  • Address: 36 Gloucester Ave., London NW1 7BB, United Kingdom