Términos del servicio

These Terms of Service govern your use of the KETINIA website and your purchase of any products from us. By browsing our site or placing an order, you agree to these terms.

1. Using Our Website

You must be at least 18 years old, or the age of majority in your country of residence, to make a purchase. By using this website, you confirm that you meet this requirement.

2. Prices & Currency

• Prices displayed on our website reflect the currency selected at checkout.

• Prices shown are final at checkout, with no hidden charges added afterwards.

• We reserve the right to correct pricing errors and to update prices at any time without notice, although changes will not affect orders already confirmed.

3. Order Fulfillment

Orders are fulfilled and dispatched through our trusted international logistics partner based in China. We handle the entire process on your behalf so there is nothing extra for you to manage — the price you pay at checkout is the final price.

4. Orders & Payment

• You agree to provide accurate, complete billing and shipping details when placing an order.

• We reserve the right to cancel or refuse any order where fraud or suspicious activity is suspected.

• All payments are processed securely through our approved PCI-DSS compliant payment providers.

5. Product Information

We do our best to display accurate product images, specifications, and descriptions. Slight variations in color or appearance may occur depending on your screen or device.

6. Returns & Refunds

Our full Return and Refund Policy forms part of these Terms and explains your rights and our process in detail. Please review our Return and Refund Policy on our website for complete information.

7. Limitation of Liability

We work to ensure every order arrives within our estimated delivery window, and if a significant delay happens, we will work directly with our logistics partner to resolve it. Our total liability for any claim relating to your order is limited to the amount you paid for the product. We are not liable for any indirect, incidental, or consequential losses.

8. Acceptable Use

• You agree not to misuse this website, interfere with its security, or use it for any unfair or harmful purpose.

• No part of this website may be copied, reproduced, or reused without our written permission.

9. Your Personal Information

Your personal data is handled in accordance with our Privacy Policy, which explains what we collect, how it is used, and how it is protected.

10. Changes to These Terms

We may update these Terms from time to time. Continued use of the website after changes are published means you accept the updated terms.

11. Governing Law

These Terms are governed by and construed in accordance with applicable regional laws, including applicable laws of France and the European Union.

12. Contact Us

• Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)

• Email: support@ketinia.com

• Phone: +44 20 7998 3935

• Address: 36 Gloucester Ave., London NW1 7BB, United Kingdom